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The small gesture that changes everything

Do you use what is left unsaid to put customer at ease? Do you play with your body language, attitude or the tone of your voice? Do you spontaneously adapt to its environment? And do you always have the right move at the right time?

In this regard, the following example is interesting. A car dealer noted that one of its vendors got particularly high business results. After a period of observation, he finds nothing peculiar in his behaviour toward customers; if not at the time of closing a sale, he pat the shoulder of his interlocutor. A small gesture that speaks to the buyer toward the the seller and his desire to help...

but beware! As effective as can be any sign in the middle of a negotiation, it has no fewer risks..

At each contact misplaced, intervening too early or too long, the client could not wandering if it is sincere or feign commercial attitude. A tip: do not adopt gestures that do not belong to you or you do not feel because it shows.

“all gestures are good when they are natural”